Welcome to Haireez.com, your trusted online store for hair extensions and wigs in the USA. We understand that sometimes a product may not meet your expectations or you may need to return it for various reasons. To ensure a hassle-free shopping experience, we have implemented a comprehensive refund and returns policy. Please read the following guidelines carefully.

30-Day Money-Back Guarantee

At Haireez.com, we stand behind the quality of our products. If you are not completely satisfied with your purchase, you can request a refund within 30 days of receiving your order. Whether it’s a hair extension, synthetic wig, lace wig, human hair wig, or hair accessory, we want you to be happy with your purchase.

Eligibility for Refunds

To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. We cannot accept returns on products that have been worn, altered, or damaged due to improper care or misuse.

Return Process

If you wish to return an item, please follow these steps:

  1. Contact our customer service team within 30 days of receiving your order to initiate the return process. You can reach us by phone or email, and our friendly representatives will guide you through the process.
  2. Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the item.
  3. Package the item securely in its original packaging, including all accessories and documentation.
  4. Ship the item back to us using a trackable shipping method. Please ensure that the RMA number is clearly visible on the outside of the package.
  5. Once we receive the returned item, our quality control team will inspect it to ensure it meets the eligibility criteria mentioned above.
  6. If the item is approved for a refund, we will process it within 3-5 business days. The refund will be issued to the original payment method used during the purchase.

Exchanges

If you received a defective or incorrect item, we will gladly exchange it for the same product or a similar one of equal value. Please contact our customer service team within 7 days of receiving your order to initiate the exchange process. We will provide you with a prepaid shipping label to return the item, and once we receive it, we will ship the replacement to you at no additional cost.

Lost or Damaged Shipments

In the rare event that your shipment is lost or damaged during transit, rest assured that we will take full responsibility. We will either replace the item or provide you with a full refund, including any shipping charges incurred. Please contact our customer service team immediately so that we can initiate an investigation and resolve the issue promptly.

Contact Us

If you have any questions or concerns regarding our refund and returns policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction.